CREW RESOURSE MANAGEMENT (Continoued...)

FEEDBACK

Feedback is the return of information to the sender and is most often used to check for accuracy of the original information. We often confuse feedback with critique and evaluation. Critique is a critical review or discussion while evaluation fixes the value or worth of something.

The principles of feedback , when they be applied, give the person receiving it the ability to hear in the most objective and least distorted way possible. They are :

POSITIVE: Feedback is more effective when it focuses on what is being done well, rather than what was done wrong. Crewmembers should let each other know when they are doing well. Be timely, be specific, and tell the individual how his/her performance enhanced mission accomplishment. Positive feedback lets the person know what they should continue to do.

NEGATIVE: Negative feedback focuses on the problems that one or more crewmembers perceive. It is important to provide both positive and negative feedback. Negative feedback lets the person know what they should start or stop doing.

APPLYING FEEDBACK PRINCIPLES:

BE DESCRIPTIVE..... NOT EVALUATIVE:

BE WELL INTENDED..... NOT HURTFUL

BE SPECIFIC..... NOT GENERAL

BE WELL TIMED..... NOT DELAYED OR PUBLIC

BE CONFIRMED....NOT ASSUMED